We want our Voncleir Girls to absolutely love their products!
We do our best to ensure all products are in tip top condition when they arrive to you, however we do not refund returns for change of mind, we offer store credit (valid for one month) or can facilitate exchange if an alternate size is available.
* Please also note that refunds are not given for orders processed using a discount code.
Refunds are only issued in the event of a manufacturing fault and the item cannot be replaced or mended.
Our exchange policy lasts 14 days (after you receive your order). To be eligible for an exchange, you must send through images of the products you received, unused and in the same condition that you received it. It must also have tags attached.
TO MAKE AN EXCHANGE PLEASE EMAIL US WITH YOUR REQUEST.
EXCHANGE FOR STORE CREDIT
Once your images are received and inspected, we will send you an email to notify you that we are processing the exchange. We will also notify you of the approval or rejection of your STORE CREDIT or EXCHANGE CODE.
If you are approved, then your store credit will be processed and we will be in contact with you via email.
To complete your exchange, we require your receipt or proof of purchase.
If 14 days have gone by since you received your order, unfortunately we cannot offer you an exchange.
Unfortunately we cannot offer a refund for items that have been purchased using a discount code.
Gift cards are non-returnable.